@pjs13 opened this issue on March 10th 2016

Hi friends ,

This is regarding the IP2Location plugin which i downloaded through piwik marketplace. 1. I followed the instructions as given in this link http://www.ip2location.com/developers/piwik 2. I am facing the issue after uploading the IP2Location database file (.BIN) from DB3.LITE (free) into /plugins/IP2Location/data. 3. So before uploading the .BIN file i get this message: 4. And after uploading the .BIN file i get this message : 5. I tried using all other databases i.e DB3.LITE, DB5.LITE..which are the latest versions. In all the case i am getting the same error message as shown above.

So Please help me to resolve this issue and help me to get the accurate working of this plugin.

Thanks in advance.

@tsteur commented on March 10th 2016

Hey, can you please create the issue here: https://github.com/ip2location/ip2location-piwik/issues

This way the plugin developer will get aware of the issue and can likely help you.

Cheers

@pjs13 commented on March 11th 2016

Sure thank you.

@pjs13 commented on March 18th 2016

hi tsteur ,

As u said , I have posted this issue approximately 1 week before in [(https://github.com/ip2location/ip2location-piwik/issues)] still their's no response. Can i know what may be the reason for this?

Thanks

@tsteur commented on March 28th 2016

Unfortunately, we cannot really help there. Maybe wait for a few more days and then kindly ask again on the other issue. Developers usually work on these plugins for free in their free time so they might not always have time to reply immediately.

This issue was closed on March 10th 2016
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