@kira510 opened this Issue on February 15th 2016

Hello @tsteur , @dandv , @nuxwin , @ArnY ,
I tried the steps mentioned in http://piwik.org/faq/how-to/faq_21077/ for our internal websites but the consequence was no more tracking at all. Has anyone else faced the same issue? Please let me know what might be the problem at the earliest.

@tsteur commented on February 16th 2016 Owner

Have you specified the correct subdomain and path? You need to create an entry for each possible subdomain

@kira510 commented on February 22nd 2016

Hello @tsteur , @dandv , @nuxwin , @ArnY ,
Can you please tell me how i can check this? As i dont see any subdomain and path option in manage settings.

@nuxwin commented on February 22nd 2016 Contributor

@kira510

As stated in the FAQ:

Go to Administration > Websites > click “Edit”. Below the “URLs” field for your website, there is a checkbox “Only track visits and actions when the action URL starts with one of the above URLs.”.

So here, I presume that you must check the URLs field. You must of course check the checkbox as well.
Once all this is done, save the changes.

@kira510 commented on February 22nd 2016

Hello,
Enabling “Only track visits and actions when the action URL starts with one of the above URLs.” results in no more tracking at all. I checked this several times. Do you have any idea why this is happening?

@nuxwin commented on February 22nd 2016 Contributor

@kira510 Do you have filled the URLs field?

@kira510 commented on February 22nd 2016

image

you can see that i have enabled the option. And are you referring to the "URLs" or "Keep Page URL fragments when tracking Page URLs"

@kira510 commented on February 23rd 2016

Hello @tsteur , @dandv , @nuxwin , @ArnY ,
Any idea why am seeing this behaviour? Please help.

@tsteur commented on February 24th 2016 Owner

What's the URL that you want to track?

@kira510 commented on February 25th 2016

It is an internal website, piwik tracks this site when i haven't enabled the feature.

@tsteur commented on February 26th 2016 Owner

Do you have an example for the URL you want to track? Otherwise it'll be hard for us to reproduce.

This Issue was closed on March 31st 2016
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