@tflo opened this issue on July 10th 2015

There seems to be a glitch with the custom dashboards and segments: 1. While in a non-custom dashboard I select a visitor segment 2. With the segment still selected I switch to one of my custom dashboards 3. I get an error of the type:

The segment 'visitorId!%252525253D643eab7c9bf98e9c%252525253BvisitorId!%252525253D9dbcda4866eaca8b%252525253BeventAction!%…' is not valid

[Ellipsis added.]

or… 1. While in a custom dashboard I select a visitor segment 2. With the segment still selected I switch to another custom dashboard 3. I get an error of the type:

visitorId is expected to be a 16 hex char string

In both cases the error goes away when I deselect the segment and then reselect it (still in the same dashboard).

So it appears that not my segment is faulty but something with the custom dashboards.(?)

The error does not appear when switching (with a segment selected) from one non-custom dashboard to another non-custom dashboard, or from a custom dashboard to a non-custom dashboard.

Piwik 2.14.0 (was also in previous releases and betas).

Tom

[from the forum post]

@mattab commented on July 15th 2015

Hi @tflo - thanks for the report!

which browser did you use to reproduce the issue?

Refs #8077

@tflo commented on July 18th 2015

Safari 9.0. But I just tested it with Firefox 39.0 and Opera 30.0, and it’s the same.

I tested the referenced scenario #8077 (Visitor Log & date range & segment): no problem here.

Please note that the errors I described only happen when switching either 1) from a built-in dashboard to a custom dashboard (the 'not valid' error), or 2) from a custom dashboard to another custom dashboard (the '16 hex char' error).

@mattab commented on September 11th 2015

Hi @sgiehl maybe you could investigate this issue? would be a nice one to have fixed :-)

@sgiehl commented on September 13th 2015

I'm able to reproduce it when creating a new dashboard. Seems to be a double url encode in some cases. I'll try to investigate why...

@mattab commented on September 22nd 2015

@tflo can you please try again with latest Piwik beta 12 ? it hopefully was fixed with #8805

@sgiehl commented on September 22nd 2015

Did a small tests on the case where I was able to reproduce before, it seems to work with latest version. Hopefully @tflo can confirm it is fixed.

@tflo commented on September 28th 2015

It’s fine here, too. Thanks for the fix!

This issue was closed on September 28th 2015
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