@rmoesbergen opened this issue on July 10th 2015

I'm experiencing an issue with scheduled e-mail reports not being sent by piwik. We have several users who receive e-mail reports on a daily basis, so e-mail settings etc. are OK. However, other users (myself included) have created reports, but never receive them. Manually sending the report (clicking 'send report now') works just fine. I've created a separate cronjob to run all scheduled tasks every hour with debugging enabled (-vvv). The output is as follows:

DEBUG [2015-06-30 23:05:01] Loaded plugins: CorePluginsAdmin, CoreAdminHome, CoreHome, CoreVisualizations, Proxy, API, Widgetize, Transitions, LanguagesManager, Actions, Dashboard, MultiSites, Referrers, UserSettings, UserLanguage, DevicesDetection, SEO, Events, UserCountry, VisitsSummary, VisitFrequency, VisitTime, VisitorInterest, Provider, Monolog, Login, UsersManager, SitesManager, Installation, CoreUpdater, CoreConsole, ScheduledReports, UserCountryMap, Live, CustomVariables, PrivacyManager, ImageGraph, Annotations, MobileMessaging, Overlay, SegmentEditor, Insights, ZenMode, LeftMenu, Morpheus, Contents, BulkTracking, Resolution, DevicePlugins, Bandwidth, BotTracker DEBUG [2015-06-30 23:05:01] 22 scheduled tasks loaded INFO [2015-06-30 23:05:01] Starting Scheduled tasks... DEBUG [2015-06-30 23:05:01] Executing tasks with priority 0: DEBUG [2015-06-30 23:05:01] Executing tasks with priority 1: DEBUG [2015-06-30 23:05:01] Executing tasks with priority 2: DEBUG [2015-06-30 23:05:01] Executing tasks with priority 3: DEBUG [2015-06-30 23:05:01] Executing tasks with priority 4: DEBUG [2015-06-30 23:05:01] Executing tasks with priority 5: DEBUG [2015-06-30 23:05:01] Executing tasks with priority 6: DEBUG [2015-06-30 23:05:01] Task Piwik\Plugins\ScheduledReports\API.sendReport_3 is scheduled to run again for 2015-07-01. INFO [2015-06-30 23:05:01] Scheduler: executing task Piwik\Plugins\ScheduledReports\API.sendReport_3... DEBUG [2015-06-30 23:05:01] Running task Piwik\Plugins\ScheduledReports\API.sendReport_3 INFO [2015-06-30 23:05:02] Scheduler: finished. Time elapsed: 0.441s DEBUG [2015-06-30 23:05:02] Task Piwik\Plugins\ScheduledReports\API.sendReport_4 is scheduled to run again for 2015-07-01. INFO [2015-06-30 23:05:02] Scheduler: executing task Piwik\Plugins\ScheduledReports\API.sendReport_4... DEBUG [2015-06-30 23:05:02] Running task Piwik\Plugins\ScheduledReports\API.sendReport_4 INFO [2015-06-30 23:05:02] Scheduler: finished. Time elapsed: 0.001s DEBUG [2015-06-30 23:05:02] Task Piwik\Plugins\ScheduledReports\API.sendReport_10 is scheduled to run again for 2015-07-01. INFO [2015-06-30 23:05:02] Scheduler: executing task Piwik\Plugins\ScheduledReports\API.sendReport_10... DEBUG [2015-06-30 23:05:02] Running task Piwik\Plugins\ScheduledReports\API.sendReport_10 WARNING [2015-06-30 23:05:08] Preventing the same scheduled report from being sent again (report #10 for period "2015, Mei"winking smiley INFO [2015-06-30 23:05:08] Scheduler: finished. Time elapsed: 5.946s DEBUG [2015-06-30 23:05:08] Task Piwik\Plugins\ScheduledReports\API.sendReport_11 is scheduled to run again for 2015-07-01. INFO [2015-06-30 23:05:08] Scheduler: executing task Piwik\Plugins\ScheduledReports\API.sendReport_11... DEBUG [2015-06-30 23:05:08] Running task Piwik\Plugins\ScheduledReports\API.sendReport_11 INFO [2015-06-30 23:05:08] Scheduler: finished. Time elapsed: 0.002s DEBUG [2015-06-30 23:05:08] Task Piwik\Plugins\ScheduledReports\API.sendReport_13 is scheduled to run again for 2015-07-01. INFO [2015-06-30 23:05:08] Scheduler: executing task Piwik\Plugins\ScheduledReports\API.sendReport_13... DEBUG [2015-06-30 23:05:08] Running task Piwik\Plugins\ScheduledReports\API.sendReport_13 WARNING [2015-06-30 23:05:10] /export/www/piwik/html/libs/Zend/Validate/Hostname.php(549): Deprecated - iconv_set_encoding(): Use of iconv.internal_encoding is deprecated - Piwik 2.13.1 - Please report this message in the Piwik forums: [forum.piwik.org](please do a search first as it might have been reported already) WARNING [2015-06-30 23:05:10] /export/www/piwik/html/libs/Zend/Validate/Hostname.php(645): Deprecated - iconv_set_encoding(): Use of iconv.internal_encoding is deprecated - Piwik 2.13.1 - Please report this message in the Piwik forums: [forum.piwik.org](please do a search first as it might have been reported already) INFO [2015-06-30 23:05:10] Scheduler: finished. Time elapsed: 2.256s DEBUG [2015-06-30 23:05:10] Task Piwik\Plugins\ScheduledReports\API.sendReport_14 is scheduled to run again for 2015-07-01. INFO [2015-06-30 23:05:10] Scheduler: executing task Piwik\Plugins\ScheduledReports\API.sendReport_14... DEBUG [2015-06-30 23:05:10] Running task Piwik\Plugins\ScheduledReports\API.sendReport_14 WARNING [2015-06-30 23:05:12] /export/www/piwik/html/libs/Zend/Validate/Hostname.php(549): Deprecated - iconv_set_encoding(): Use of iconv.internal_encoding is deprecated - Piwik 2.13.1 - Please report this message in the Piwik forums: [forum.piwik.org](please do a search first as it might have been reported already) WARNING [2015-06-30 23:05:12] /export/www/piwik/html/libs/Zend/Validate/Hostname.php(645): Deprecated - iconv_set_encoding(): Use of iconv.internal_encoding is deprecated - Piwik 2.13.1 - Please report this message in the Piwik forums: [forum.piwik.org](please do a search first as it might have been reported already) INFO [2015-06-30 23:05:12] Scheduler: finished. Time elapsed: 1.866s DEBUG [2015-06-30 23:05:12] Task Piwik\Plugins\ScheduledReports\API.sendReport_15 is scheduled to run again for 2015-07-01. INFO [2015-06-30 23:05:12] Scheduler: executing task Piwik\Plugins\ScheduledReports\API.sendReport_15... DEBUG [2015-06-30 23:05:12] Running task Piwik\Plugins\ScheduledReports\API.sendReport_15 WARNING [2015-06-30 23:05:14] /export/www/piwik/html/libs/Zend/Validate/Hostname.php(549): Deprecated - iconv_set_encoding(): Use of iconv.internal_encoding is deprecated - Piwik 2.13.1 - Please report this message in the Piwik forums: [forum.piwik.org](please do a search first as it might have been reported already) WARNING [2015-06-30 23:05:14] /export/www/piwik/html/libs/Zend/Validate/Hostname.php(645): Deprecated - iconv_set_encoding(): Use of iconv.internal_encoding is deprecated - Piwik 2.13.1 - Please report this message in the Piwik forums: [forum.piwik.org](please do a search first as it might have been reported already) INFO [2015-06-30 23:05:14] Scheduler: finished. Time elapsed: 1.965s DEBUG [2015-06-30 23:05:14] Executing tasks with priority 7: DEBUG [2015-06-30 23:05:14] Executing tasks with priority 8: DEBUG [2015-06-30 23:05:14] Executing tasks with priority 9: DEBUG [2015-06-30 23:05:14] Executing tasks with priority 10: DEBUG [2015-06-30 23:05:14] Executing tasks with priority 11: DEBUG [2015-06-30 23:05:14] Executing tasks with priority 12: INFO [2015-06-30 23:05:14] done

So there are no errors reported. Are the Id's mentioned in the logs the same id's as the 'idreport' column in the piwik_report table? If so, 'my' report has report-id 11. The report is scheduled to run daily and 'sent to me' is enabled. How can I debug this issue?

@mattab commented on July 15th 2015

Hi @rmoesbergen

thx for the report. Can you please post your information in the other ticket that is duplicate of your issue: #8092 - cheers

This issue was closed on July 15th 2015
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