@propertunist opened this issue on July 9th 2015

i upgraded to the release candidate for 2.14.0, not noticing fully that this was a beta candidate (i did not elect to receive betas). during the automatic upgrade i was forwarded to an error page that read:

An exception has been thrown during the rendering of a template ("!important is undefined: failed at `!important;` line: 7910"winking smiley in "@CoreUpdater/runUpdaterAndExit_welcome.twig" at line 8.

see more info here: http://forum.piwik.org/read.php?2,127826

i have since manually downloaded the files and over-written the ones on my server but this has not resolved the issue. i also went to trigger a re-upgrade of the database, but that made no difference. there are no messages in the php log that are relevant to piwik. so for now, piwik is not functional.

@mattab commented on July 9th 2015

Hi @propertunist

can you paste here the content of your file plugins/CoreUpdater/templates/runUpdaterAndExit_welcome.twig ?

Also can you paste the content of config/config.ini.php all the lines starting with Plugins[] ?

@propertunist commented on July 9th 2015

aloha! sure, here's the twig file:

{% extends '@CoreUpdater/layout.twig' %}

{% block content %}

    <div class="header">
        <h1>{{ 'CoreUpdater_DatabaseUpgradeRequired'|translate }}</h1>
        <p>{{ 'CoreUpdater_YourDatabaseIsOutOfDate'|translate }}</p>
        {{ postEvent('Template.topBar')|raw }}
    </div>

    <div class="content text-left">

        {% set helpMessage %}
            {{ 'CoreUpdater_HelpMessageContent'|translate('<a target="_blank" href="?module=Proxy&action=redirect&url=http://piwik.org/faq/">','</a>','</li><li>')|raw }}
        {% endset %}

        {% if coreError %}
            <div class="alert alert-danger">
                {{ 'CoreUpdater_CriticalErrorDuringTheUpgradeProcess'|translate }}
                {% for message in errorMessages %}
                    <br/><strong>{{ message|raw }}</strong>
                {% endfor %}
            </div>
            <p>{{ 'CoreUpdater_HelpMessageIntroductionWhenError'|translate }}</p>
            <ul>
                <li>{{ helpMessage|raw }}</li>
            </ul>
        {% else %}

            {% if coreToUpdate or pluginNamesToUpdate|length > 0 or dimensionsToUpdate|length > 0 %}
                {% if coreToUpdate %}
                    <p>{{ 'CoreUpdater_PiwikWillBeUpgradedFromVersionXToVersionY'|translate(current_piwik_version,new_piwik_version) }}</p>
                {% endif %}

                {% if pluginNamesToUpdate|length > 0 %}
                    {% set listOfPlugins=pluginNamesToUpdate|join(', ') %}
                    <p>{{ 'CoreUpdater_TheFollowingPluginsWillBeUpgradedX'|translate(listOfPlugins) }}</p>
                {% endif %}

                {% if dimensionsToUpdate|length > 0 %}
                    {% set listOfDimensions=dimensionsToUpdate|join(', ') %}
                    <p>{{ 'CoreUpdater_TheFollowingDimensionsWillBeUpgradedX'|translate(listOfDimensions) }}</p>
                {% endif %}

                <h2>{{ 'CoreUpdater_NoteForLargePiwikInstances'|translate }}</h2>
                {% if isMajor %}
                    <div class="alert alert-danger">
                        {{ 'CoreUpdater_MajorUpdateWarning1'|translate }}
                        {{ 'CoreUpdater_MajorUpdateWarning2'|translate }}
                    </div>
                {% endif %}
                <p>{{ 'CoreUpdater_TheUpgradeProcessMayFailExecuteCommand'|translate('') }}</p>
                <pre>{{ commandUpgradePiwik }}</pre>
                <p>{{ 'CoreUpdater_HighTrafficPiwikServerEnableMaintenance'|translate('<a target="_blank" href="?module=Proxy&action=redirect&url=http%3A%2F%2Fpiwik.org%2Ffaq%2Fhow-to%2F%23faq_111">', '</a>')|raw }}</p>
                <p>{{ 'CoreUpdater_YouCouldManuallyExecuteSqlQueries'|translate }}</p>
                <p><a href="#" id="showSql">› {{ 'CoreUpdater_ClickHereToViewSqlQueries'|translate }}</a></p>
                <div id="sqlQueries" style="display:none;">
                    <pre># {{ 'CoreUpdater_NoteItIsExpectedThatQueriesFail'|translate }}<br/>{% for query in queries %}{{ query }}<br/>{% endfor %}</pre>
                </div>

                <h2>{{ 'CoreUpdater_ReadyToGo'|translate }}</h2>
                <p>{{ 'CoreUpdater_TheUpgradeProcessMayTakeAWhilePleaseBePatient'|translate }}</p>
            {% endif %}

            {% if warningMessages|length > 0 %}
                <div class="alert alert-info">
                    {{ warningMessages[0] }}
                    {% if warningMessages|length > 1 %}
                        <button id="more-results" class="ui-button ui-state-default ui-corner-all">{{ 'General_Details'|translate }}</button>
                    {% endif %}
                </div>
            {% endif %}

            {% if coreToUpdate or pluginNamesToUpdate|length > 0 or dimensionsToUpdate|length > 0  %}
                <form action="index.php" id="upgradeCorePluginsForm" class="clearfix" data-updating="{{ 'CoreUpdater_Updating'|translate }}...">
                    <input type="hidden" name="updateCorePlugins" value="1"/>
                    {% if queries|length == 1 %}
                        <input type="submit" class="submit" value="{{ 'General_ContinueToPiwik'|translate }}"/>
                    {% else %}
                        <input type="submit" class="submit" value="{{ 'CoreUpdater_UpgradePiwik'|translate }}"/>
                    {% endif %}
                </form>
            {% else %}
                {% if warningMessages|length >= 0 %}
                    <div class="alert alert-success">
                        {{ 'CoreUpdater_PiwikHasBeenSuccessfullyUpgraded'|translate }}
                    </div>
                {% endif %}
                <form action="index.php" class="clearfix">
                    <input type="submit" class="submit" value="{{ 'General_ContinueToPiwik'|translate }}"/>
                </form>
            {% endif %}
        {% endif %}

        {% include "@Installation/_integrityDetails.twig" %}

    </div>

{% endblock %}

and here's the list of plugins:

[Plugins]
Plugins[] = "CorePluginsAdmin"
Plugins[] = "CoreAdminHome"
Plugins[] = "CoreHome"
Plugins[] = "Diagnostics"
Plugins[] = "CoreVisualizations"
Plugins[] = "Proxy"
Plugins[] = "API"
Plugins[] = "ExamplePlugin"
Plugins[] = "Widgetize"
Plugins[] = "Transitions"
Plugins[] = "LanguagesManager"
Plugins[] = "Actions"
Plugins[] = "Dashboard"
Plugins[] = "MultiSites"
Plugins[] = "Referrers"
Plugins[] = "UserSettings"
Plugins[] = "UserLanguage"
Plugins[] = "DevicesDetection"
Plugins[] = "Goals"
Plugins[] = "Ecommerce"
Plugins[] = "SEO"
Plugins[] = "Events"
Plugins[] = "UserCountry"
Plugins[] = "VisitsSummary"
Plugins[] = "VisitFrequency"
Plugins[] = "VisitTime"
Plugins[] = "VisitorInterest"
Plugins[] = "ExampleAPI"
Plugins[] = "ExampleRssWidget"
Plugins[] = "Provider"
Plugins[] = "Feedback"
Plugins[] = "Monolog"
Plugins[] = "Login"
Plugins[] = "UsersManager"
Plugins[] = "SitesManager"
Plugins[] = "Installation"
Plugins[] = "CoreUpdater"
Plugins[] = "CoreConsole"
Plugins[] = "ScheduledReports"
Plugins[] = "UserCountryMap"
Plugins[] = "Live"
Plugins[] = "CustomVariables"
Plugins[] = "PrivacyManager"
Plugins[] = "ImageGraph"
Plugins[] = "Annotations"
Plugins[] = "MobileMessaging"
Plugins[] = "Overlay"
Plugins[] = "SegmentEditor"
Plugins[] = "Insights"
Plugins[] = "ZenMode"
Plugins[] = "LeftMenu"
Plugins[] = "Morpheus"
Plugins[] = "Contents"
Plugins[] = "BulkTracking"
Plugins[] = "Resolution"
Plugins[] = "DevicePlugins"
Plugins[] = "Ie-theme-piwik"

the last plugin is my theme file that just contains a css file.

@propertunist commented on July 10th 2015

i just over-wrote piwik with the previous version that i downloaded from the builds page (2.13.1) and now i see this when i navigate to the login page:

Plugin Proxy has defined the method getInformation() and as well as having a plugin.json file. Please delete the getInformation() method from the plugin class. Alternatively, you may delete the plugin directory from plugins/Proxy
@mattab commented on July 10th 2015

@propertunist A truther, welcome :) To remove this error you can delete the plugins/Proxy/plugin.json file

@propertunist commented on July 10th 2015

aloha! i prefer the term 'balancer' - but truth is great too! ;)

i just deleted that file and now i see this message when i view a piwik page:

Plugin MultiSites has defined the method getInformation() and as well as having a plugin.json file. Please delete the getInformation() method from the plugin class. Alternatively, you may delete the plugin directory from plugins/MultiSites

i'm not sure exactly what this message is suggesting, since there is no 'plugin directory' within the multisites plugin and when i removed the entire multisites plugin from the piwik file structure, the error message stayed the same.

@mattab commented on July 10th 2015

Similarly try delete plugins/MultiSites/plugin.json

Alternatively, delete all files (after backing up your config/config.ini.php) and re-upload a fresh Piwik 2.14.0 and put back your config.ini.php ?

@mattab commented on July 10th 2015

Balancer is a new term, and I like it :)

@propertunist commented on July 10th 2015

;)

i just completely removed the install folder and replaced it with the downloaded version from piwik.org (and kept the original config file as advised).. the outcome is that the exact same situation continues here. i saw the same error message as before and the same one about Multisites after i again deleted the json file from the proxy plugin.

@mattab commented on July 10th 2015

Could you try replace the line {{ postEvent('Template.topBar')|raw }} with <!-- {{ postEvent('Template.topBar')|raw }} --> and try again?

@propertunist commented on July 10th 2015

ok, which file is that in?

@propertunist commented on July 10th 2015

oh, so i just accessed piwik from a different browser and this time a different page was rendered which allowed me to trigger the database upgrade. it looks like the database upgrade worked ok and piwik is now running. :) the only issue appears to be that my theme is not compatible with this version of piwik for some unspecified reason.

This issue was closed on July 12th 2015
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