@labeneamata opened this Issue on July 17th 2014

Hello. When I try to install PIWIK, every time i see this error:

An exception has been thrown during the rendering of a template ("parse error: failed at content: '· '; line: 3682") in "@Installation/layout.twig" at line 40.

What's wrong with it? What should I do to fix it?

@mattab commented on August 3rd 2014 Owner

Can you check that your layout twig file is properly uploaded? maybe reupload all files?

If you still have the error after please comment or reopen this issue!

@JochenJung commented on August 27th 2014

Got the same issue.

I reinstalled using:

wget http://builds.piwik.org/piwik.zip && unzip piwik.zip

And the layout.twig file seams to be installed correctly:

jung@jung-pc:/opt/htdocs/piwik$ ll ./plugins/Installation/templates/layout.twig
-rw-r--r-- 1 jung web 3518 Aug 15 15:08 ./plugins/Installation/templates/layout.twig

@JochenJung commented on August 27th 2014

Just found out it works, if I remove this setting from my php.ini file:

mbstring.internal_encoding = UTF-8

@mattab commented on August 27th 2014 Owner

Thanks for the tip @JochenJung maybe it will help others

@martienne commented on August 29th 2014

I had this problem too when trying to install PIWIK. But I use UTF-8 because I need that charset., I can't uninstall it just because PIWIk doesn't like it. And I don't even know where this php.ini file is.

I can't use PIWIK because of this. I need an installer that works without troubleshooting that is beyond my skill level.

This is on a phpBB board. Can you tell me in a detailed way without assuming any prior knowledge what I need to do for this installer to work?

@mattab commented on August 31st 2014 Owner

@martienne @JochenJung I'm curious to see the multybites settings of your server. If you have this error can you please create a page phpinfo.php with content: <?php phpinfo();
then visit this page -> can you copy paste here the lines starting with mb_ ?

@JochenJung commented on September 1st 2014

Sure:

PHP Version 5.3.10-1ubuntu3.13

Multibyte Support enabled
Multibyte string engine libmbfl
HTTP input encoding translation enabled

mbstring extension makes use of "streamable kanji code filter and converter", which is distributed under the GNU Lesser General Public License version 2.1.

Multibyte (japanese) regex support enabled
Multibyte regex (oniguruma) backtrack check On
Multibyte regex (oniguruma) version 4.7.1

Directive Local Value Master Value
mbstring.detect_order no value no value
mbstring.encoding_translation On On
mbstring.func_overload 0 0
mbstring.http_input auto auto
mbstring.http_output HTML-ENTITIES HTML-ENTITIES
mbstring.http_output_conv_mimetypes ^(text/|application/xhtml+xml) ^(text/|application/xhtml+xml)
mbstring.internal_encoding no value no value
mbstring.language neutral neutral
mbstring.strict_detection Off Off
mbstring.substitute_character no value no value

@zzeroo commented on February 17th 2016

Same problem here!

An error occurred
The directory "/var/www/piwik/tmp/cache/tracker/" does not exist and could not be created.
****** PHP Version 5.5.9-1ubuntu4.14 ******

                                        Linux ip-172-31-21-7 3.13.0-48-generic
System                                  <a href='/80'>#80</a>-Ubuntu SMP Thu Mar 12 11:16:15 UTC
                                        2015 x86_64
Build Date                              Oct 28 2015 01:34:23
Server API                              Apache 2.0 Handler
Virtual Directory Support               disabled
Configuration File (php.ini) Path       /etc/php5/apache2
Loaded Configuration File               /etc/php5/apache2/php.ini

phpinfo filtered mbstring*

mbstring extension makes use of "streamable kanji code filter and converter",
mbstring.detect_order               no value             no value
mbstring.encoding_translation       Off                  Off
mbstring.func_overload              0                    0
mbstring.http_input                 pass                 pass
mbstring.http_output                pass                 pass
mbstring.http_output_conv_mimetypes ^(text/|application/ ^(text/|application/
mbstring.internal_encoding          no value             no value
mbstring.language                   neutral              neutral
mbstring.strict_detection           Off                  Off
mbstring.substitute_character       no value             no value
This Issue was closed on August 3rd 2014
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