@ultimateBusiness opened this issue on July 29th 2008

I made a new installation (0.2.9) at following server-config: apache => 2.2.6 php => 5.2.6 mysql => 5.0.58

The installprozess ends with no errors. I can login and look at all site without an error. I installed the correct javascript-code at my site. And I have some traffic at this site - cause google-stats told me that.

But the only thing I didn't get is any data from my site in piwik. ;-)

@ultimateBusiness commented on July 29th 2008

by the way, phpmyvisites is collecting data, too.

@ultimateBusiness commented on July 29th 2008

I have now installed the last trunk (585) incl. the new javascript, but no data will come to the database.

@mattab commented on July 29th 2008

check your apache error logs? does the 1*1 gif load on your pages (if not you should see a missing image)? are you sure you're looking at today's data?

@ultimateBusiness commented on July 30th 2008

Replying to matt:

check your apache error logs? does the 1*1 gif load on your pages (if not you should see a missing image)? are you sure you're looking at today's data?

Yes, I am looking at today's data. ;-) And, no - the apache error logs show's no error and I do not have any broken image at the site

And the parallel-installation's of google and phpmyvisites works all right.

@ultimateBusiness commented on August 4th 2008

I have installed the last trunk (589), but still no collecting data. ;-(

@anonymous-piwik-user commented on August 9th 2008

I'm seeing the same thing. Except for some reason Konqueror causes data to be logged, but Firefox 3.01 doesn't.

@ultimateBusiness commented on August 9th 2008

I have checked it at Vista 64bit with the following browsers: - Firefox 3.01 - Opera 9.51 - ie 7.0 - Safari 3.1.2

all with "no" datalogging! and I have traffic at the site, google and phpmyvisites show me that. ;-)

@anonymous-piwik-user commented on August 9th 2008

Well, now I can't get Konqueror to cause data to be logged either. I don't know why it worked twice with Konqueror and not anymore.

@ultimateBusiness commented on August 10th 2008

I have found the issue!! ;-)

If you put into the "config.ini.php" a new entry for "General" to set the "default_day" for ex to "today", the whole system does not show any of the data it's collecting.

If you delete the "General"-entry from the "config.ini.php" you can see that the script is collecting data normaly, also at the time you have the invalid entry in the config.

So, if you would like to show the actual day at login, you have to change the entry in the "global.ini.php" to work correct. Or the team of piwik may fix this in the next release. ;-)

@anonymous-piwik-user commented on August 10th 2008

In my case the 1x1 image is not loading. If I "View Page Info" in Firefox and go to the Media tab, I can see that there is supposed to be an image at piwik/piwik.php, but it's not found.

@anonymous-piwik-user commented on August 18th 2008

Here is the page source when I load 'piwik.php' in Firefox:

## <a href='index.php'>Piwik</a> is a free open source <a href='http://piwik.org'>web analytics</a> alternative to Google analytics.

It doesn't appear that there is an image in the source which would explain the stats not logging.

@anonymous-piwik-user commented on August 18th 2008

## I checked my error logs and found this:

Aug 17 06:04:13 2008 [client 67.40.46.170 File does not exist: /home/vango/stats.van-go.org/favicon.ico Aug 17 06:04:13 2008 [client 67.40.46.170 File does not exist: /home/vango/stats.van-go.org/missing.html

@anonymous-piwik-user commented on August 18th 2008

OK, the favicon.ico is not the 1x1 gif file in question I gather. There are a few other errors in my apache error log

@anonymous-piwik-user commented on August 18th 2008

I'm getting the same errors.

I'm also not seeing the 1x1 image. And not getting any data logged.

@mattab commented on August 19th 2008

TBP, your piwik seems to work.

The request to the tracker is working

@mattab commented on August 19th 2008

brylie, I can't see the piwik tracker on your pages on van-go.org

@mattab commented on August 19th 2008

UnrealMinds, you're right for the bug in the config file. there is a ticket already: #5446

@mattab commented on August 19th 2008

Closing, if you still have this issue, please create a new ticket with your website information

@anonymous-piwik-user commented on August 22nd 2008

Okay Ive found a workaround for the missing image issue:

I created a new folder in mywwwdir/piwik called images

I copied all of the image files I found in all of the piwik folder to the mywwwdir/piwik/images folder.

Now it works.

I'm not sure where in the code this missing directory gets called. Maybe one of the developers can add the fix.

Thanks, Julia Jacobs

Thanks, JJ

@mattab commented on October 8th 2008

we changed the url so that it doesn't count as 404 errors. see [633]

This issue was closed on August 13th 2009
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