@anonymous-piwik-user opened this Issue on December 4th 2008

The following error has occured during databaseSetup-phase of PiWik installation:

Error while trying to connect to the Mysql database: SQLSTATE[28000] [1045]
Access denied for user 'xxx'@'localhost' (using password: YES)

Switching mysql-server from localhost to 127.0.0.1 does not help - it only generates the same error.

I am running Piwik on a shared-hosting solution without permission to change MySQL socket access rights, making this a show-stopper for my Piwik installation.

@robocoder commented on December 8th 2008 Contributor

Try logging into the database from the command line (using "mysql"). If that fails, then it could mean your database and/or database user wasn't properly created.

@mattab commented on December 9th 2008 Owner

This is not a Piwik problem: it looks like your user doesn't have permission to connect on this mysql server. please make sure your server adress, login, pwd are all correct.

@anonymous-piwik-user commented on December 15th 2008

Issue resolved: Typed 127.0.0.1 instead of localhost and installation works fine now.

If this is a common issue, I would suggest providing users with contextual help in installation program, or automatically resolve localhost to 127.0.0.1 in Piwik.

This Issue was closed on March 19th 2010
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