Here are a few simple modifications to make to the Feedback plugin: - emails shouldn't be html entitied - a sentence should explain to users that the email will be sent to the Piwik team - on the top of the form, we should explain that support questions should be sent in the forums rather than by email. - the message should contain the piwik version and piwik host it was sent from
Attachment: Initial view for Feedback popup Screenshot.png
Attachment: Form view after clicking on "Contact Us". Screenshot-1.png
Can we add a captcha? (Recaptcha might be an option; we would have to register an API key though.)
I don't think we need captcha, considering the low volume we receive and very few spam
What plugin are you referring to... I am not able to see a "Feedback Plugin" listed on the staging site.
this is the feedback form inside the Piwik UI (see top bar "Give us Feedback!" link)
It would also help if there was a field to select the type of feedback? (Eg: technical, joining the team, complaint, etc...) this way we could:
1) Redirect a type of enquiry to a specific team member (if we wanted to do this). 2) Have some basic stats on nature of hello@ enquiries. (To try and streamline process even further).
I have looked at the code of the feedback plugin and although it's fairly simple its probably a little beyond my PHP skills me at this stage - otherwise I would gladly take this on.
Here are mock-ups for the updated feedback form.
As Robert suggested, I added a drop-down to the feedback form. Note: I intentionally left out "Complaint" and a catch-all.
Any other suggestions before I start i18n'ing and check in?
it looks great thanks!
(In ) fixes #1091 - update the Feedback plugin per ticket; also i18n-ize the remaining text strings, replace iframe with jquery-ui modal dialog, and add another example of using a nonce
(In ) refs #1091 - missing stylesheet
(In ) refs #1091 - Smarty function to convert to native end-of-line characters-- used by Feedback plugin to process message body for external email app
(In ) Refs #1091 small style adjustements and small translations updates - fixing other URLs in product that were not using the mist/redirectToUrl tool in order not to expose the referer in piwik.org/demo