@Trance-Man opened this issue on November 14th 2016

Have an issue, please someone tell me exactly what I can do to solve this and do the update.

Got this message this morning to update Piwik [below] Piwik 2.17.1 is available. - Please update now! (see changes). - You are currently using Piwik 2.17.0.

==== When trying to update, error below ====== Update error: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away

@tsteur commented on November 14th 2016

Can you have a look at http://piwik.org/faq/troubleshooting/faq_183/ ?

@Trance-Man commented on November 14th 2016

I saw that thread thank you, but I am not sure where to find that file [Server timed out and closed the connection. To fix, check that “wait_timeout” mysql variable in your my.cnf configuration file is large enough.], inside Piwik install/main folder on my server or is that a server type file, please if someone can help me figure it out. Thank you.

  From: Thomas Steur <notifications@github.com>

To: piwik/piwik piwik@noreply.github.com Cc: Trance-Man treehopper@yahoo.com; Author author@noreply.github.com Sent: Monday, November 14, 2016 11:29 AM Subject: Re: [piwik/piwik] 2006 MySQL server has gone away (#10865)

Can you have a look at http://piwik.org/faq/troubleshooting/faq_183/ ?— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub, or mute the thread.

@mattab commented on December 6th 2016

Hi @Trance-Man please contact your webhost, or for professional support see: http://piwik.org/support/

This issue was closed on December 6th 2016
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